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Frequently Asked Questions
Yes for ready-to-wear pieces! We offer a 30 days return gaurantee to ensure the quality of the pieces.
For customised pieces, we create is uniquely personalised just for you, making it one-of-a-kind and special. Because of this, we’re unable to accept returns. However, if there’s an issue with your order, please reach out to us, and we’ll be happy to help.
We aim to get your order to you as quickly as possible! Place your order before 12:00 PM, and we offer same-day shipping for all ready-to-wear pieces and we will be shipping your customised pieces within 48 hours. Standard delivery times vary by location, but most orders arrive within 3–5 business days within Australia and around 14 business days internationally.
Absolutely! All our jewellery is designed to be hypoallergenic, 100% tarnish-free, and waterproof, making it perfect for sensitive skin and everyday wear.
Yes, you’ll receive a tracking number once your order has shipped, so you can follow its journey right to your door.